FAQ

Frequently Asked Questions

Orders & Shipping

1. How long does order processing take?
Every order is hand-checked and packed with care within 1-3 working days.

2. When will my order arrive?
Delivery takes 6-11 working days (UK and international). You’ll receive tracking details via email once shipped.

3. Do you offer express shipping?
We prioritize thoughtful preparation over rushed shipping to ensure your items arrive perfectly. Express options aren’t currently available.

Returns & Exchanges

4. What’s your return policy?
We stand by our products with a 30-day satisfaction guarantee. Unused items may be returned for a full refund.

5. How do I start a return?
Submit a request via our Contact Us form—we’ll guide you through our hassle-free process within 24 hours.

Product Care & Usage

6. How often should I use my facial roller/Gua Sha?
For best results, use 3-4 times weekly with light pressure. Pair with your favorite serum for glowing skin.

7. Why is my jade tool discolored?
Natural stone may absorb oils over time—a sign of use! Clean with mild soap and water, then dry thoroughly.

8. Are your tools waterproof?

• Stainless steel/quartz tools: Water-resistant (rinse clean).
• Electronic devices: Wipe with a damp cloth only.

9. How do I store my tools?

• Keep in a dry pouch (included with most orders).
• Store jade/rose quartz away from sunlight to preserve color.

10. Do tools come with warranties?
Yes! All devices include a 1-year warranty against defects. [See policy details here].

Quality & Ethics

11. Are your tools sustainable?
We design for longevity:

• Stainless steel (infinitely recyclable)
• Natural stone (sourced responsibly)
• Plastic-free packaging

12. Are products tested on animals?
Never. We’re 100% cruelty-free and vegan where possible.

Need Help?

Visit our Contact Us page—we respond within 24 hours.